Application Support Analyst (all genders)

Job description

Would you like to be part of our success? As Application Support Analyst (all genders) you become part of our international team. Collaborate with our development and operations team throughout the organization to meet internal service level objectives and keep our clients happy.

Elinvar enables asset & wealth managers to digitalize their business models by providing the required Platform as a Service. This includes applications for core processes as well as third party connections. Our partners profit from the combination of leading technology and the optimal regulatory setup as we hold all necessary BaFin licenses. With this comprehensive approach, we create the unique opportunity for our partners to go digital in one step and to utilize state of the art analytics to create individualized solutions to the benefit of their clients.

About the technical stack: The platform consists of dozens of microservices which are mainly based on Java 11 (Spring) and Node.js. Backend services communicate through Kafka. The backend communicates with frontend through Rest API. Data is stored in Postgres. Services run in Docker containers on three AWS data centers in high availability mode, managed by Kubernetes. The frontend is based on React. We use GitLab for source control and continuous integration. Our development process is based on Scrum with 2-week sprints.

As Application Support Analyst (all genders), you are assuming responsibility for supporting the client-facing teams when issues are reported and then working with all internal/tech teams to ensure the issue is correctly captured, routed for resolution within target deadlines.

What will keep you challenged

  • Being responsible for capturing and managing inbound issues reported by client-facing teams or internal stakeholders
  • Providing high quality technical analysis, investigation and remediation of reported issues (configuration, functionality, infrastructure)
  • Developing excellent relationships with the client-facing teams including two-way sharing of applicable tech and platform knowledge
  • Proactively working with all internal stakeholders to provide status updates
  • Through the initial investigation process, ensuring all issues are assigned (via Jira) to the correct team, with clear supporting data and information
  • Being part of regular incident review meetings, driving for resolution of issues
  • Enforcing security standards, SLOs (service level objectives), and technical operations procedures

What will keep you happy

  • An outstanding, highly motivated and international team that values a positive and open working environment - and a group of people who genuinely appreciate and support each other
  • An inspiring momentum to reshape the wealth management industry by replacing legacy IT with a modern, sustainable IT platform
  • Everything you need to excel in your profession, backed by some of the world’s most recognized investors
  • Enjoy an open corporate culture without dress code, with flexible working hours and remote office options (in Germany)
  • Situated in Berlin or Magdeburg, you can be working in our modern offices in the city center or enjoy our remote work options
  • An employer that welcomes diversity and actively promotes equal opportunities on every level


What we are looking for

  • Background in technical, application/platform or customer support, particularly related to financial platforms or products
  • General understanding of cloud-based, microservice technologies, diagnostics tools (e.g. Kafka) and basic SQL functionality knowledge
  • Ability to learn system configurations and functionalities quickly and accurately
  • Analytical skills, able to diagnose technical issues, problem solving mindset and ability to use tools for issue investigation
  • Superior time management and judgment with proven ability to juggle multiple competing priorities effectively
  • Self-motivated and able to work productively with minimal direction
  • Team player even in periods of high volume
  • Excellent written and verbal communication skills in English
  • Enjoys careful documentation and organization in an exemplary manner, knowledge of JIRA is an advantage
  • General understanding of financial instruments and markets is a plus