Customer Support Manager (m/f/div)

Job description

Elinvar enables asset & wealth managers to digitalize their business models by providing the required Platform as a Service. This includes applications for core processes as well as third party connections. Our partners profit from the combination of leading technology and the optimal regulatory setup as we hold all necessary BaFin licenses. With this comprehensive approach, we create the unique opportunity for our partners to go digital in one step and to utilize state of the art analytics to create individualized solutions to the benefit of their clients.

 

Working at Elinvar is like our platform: straightforward and focused on excellence. As a B2B2C provider, we work with portfolio managers who manage billions of Euros in assets under management and have accordingly high expectations of us. Our team of dedicated technology and financial experts work hard to jointly meet and exceed those expectations.

 

As a member of our customer support team, your primary responsibility is to provide first level support to Elinvar’s partners, managing requests and queries in a timely and professional manner. You will build your knowledge of the product, our technology, and the wealth management industry and work closely with partner relationship management, product management, and technical support teams to continually raise the bar for how we support and deliver to our clients.


What will keep you challenged?

  • Developing and nurturing an effective relationship with Elinvar’s customers
  • Taking ownership of external communications when support issues arise
  • Contributing to process optimizations / looking for ways to automate and measure
  • Becoming an expert on the product, front to back
  • Ensuring a steady progression of tickets through the support process, with a focus on high-quality resolution
  • Expediting highest priority issues to the correct department

Why Elinvar?

  • Outstanding, highly motivated and international team who values a positive and open working environment
  • Tech-driven and focused on excellence in reshaping the wealth management industry by replacing legacy IT with a modern, sustainable IT platform
  • Backed by some of the world’s most recognized investors and benefit from the expertise of a strong leadership team
  • Everything you need to excel in your profession – including beverages, (mostly) healthy snacks and barista-style coffee
  • Beautiful loft-style office, just a few minutes from Alexanderplatz and surrounded by restaurants, cafés, and bars
  • 28 vacation days and flexible working hours with the option to work remotely

Requirements

  • Previous experience in a customer support or operational role in a fast-paced professional environment, ideally in finance or technology
  • Excellent attention to detail and a passion for process
  • Strong client-facing communication skills with a focus on clarity and achieving understanding
  • Excellent time management and judgment with the ability to juggle multiple competing priorities effectively
  • A desire to take responsibility for delivering outcomes for our partners and their customers
  • Excellent written and verbal communication skills in English and German, other European languages considered a plus